Getting Their Attention

Now here’s a useful piece in The Guardian. My $30,000 health insurance claim was denied. Then I tweeted about it,” by Miranda Yaver, an assistant professor of health policy and management at the University of Pittsburgh. In it, Professor Yaver writes about how her claim was unfairly denied for no other reason than that the company wanted to save money. She finally used social media to actually get the company to take her, and her claim, seriously. 

This is the kind of thing we all need to know about…unfortunately. The fact that consumers have to use social media to get the attention of their insurance providers is not a good thing. It means, as Professor Yaver points out, that the health care system is broken…maybe beyond repair.

What frightens me is that increasingly social media platforms are owned by the same large corporations that own so much else in the United States. Would, say, a Twitter/X have allowed Professor Yaver a place to state her problems under its current management?